Terms of service

Selfpost is provided by Tim Hausl-Kramper, trading as THK-Media, sole proprietorship, Sonnweg 17, 3463 Stetteldorf am Wagram, Austria; [email protected]; +43 660 133 0906.

These terms apply to the website, application, paid subscriptions, and related support. They apply to consumers and businesses; provisions that law does not permit us to vary remain unaffected. A Data Processing Agreement additionally applies where Selfpost processes personal data on a business customer's behalf.

You must be at least 18 and legally capable of entering the contract. Business users confirm authority to bind their organisation. Keep account information accurate and credentials confidential, and tell us promptly about suspected unauthorised use.

A contract is formed when registration or an invitation is accepted and Selfpost activates the account. A paid subscription is formed when checkout is completed and Selfpost confirms activation after the signed payment-provider event. Pricing, billing interval, included capacity, and taxes shown before purchase form part of the contract.

Selfpost provides workspaces for preparing, tailoring, scheduling, submitting, and measuring social-media content. Features and limits depend on the selected plan and connected platforms.

Scheduling is not a guarantee of publication. Publication remains subject to platform processing, account condition, quotas, permissions, audits, availability, and policy checks. Status labels describe current Selfpost or platform state and are not a promise of future publication.

Instagram/Meta, TikTok, and YouTube/Google are independent services. Their terms, content rules, permissions, and account decisions apply in addition to these terms. Selfpost does not control their availability or decisions.

You authorise Selfpost to act on your instructions through the permissions you grant. You must reconnect or change settings when a platform requires it, and you can revoke access in Selfpost and directly with the platform.

By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). The Instagram Terms of Use (https://help.instagram.com/581066165581870) and TikTok Terms of Service (https://www.tiktok.com/legal/page/eea/terms-of-service/en) apply to those connections.

You retain ownership of your content. You grant THK-Media a non-exclusive, worldwide, royalty-free licence for the contract term to host, copy, adapt technically, transmit, and display the content only as necessary to provide, secure, and support Selfpost.

You are responsible for all necessary copyright, image, music, trademark, publicity, privacy, and other rights; caption and factual accuracy; advertising and commercial disclosures; audience and privacy choices; and compliance with law and each platform's terms.

Do not upload unlawful, infringing, deceptive, discriminatory, malicious, or exploitative material; malware or credentials; content that violates another person's privacy; or content you are not authorised to publish.

Workspace owners control invitations and roles and are responsible for authorising their members and clients. Members may act within the permissions assigned to them. The customer is responsible for instructions, notices, and legal bases for client or team personal data.

Where a customer is controller and THK-Media is processor, the published Data Processing Agreement is incorporated into these terms.

Paid plans and add-ons are billed in advance through Stripe at the price, currency, tax treatment, and monthly interval displayed before checkout. Unless cancelled, a monthly subscription renews automatically for successive monthly periods and Stripe charges the saved payment method.

You may cancel through billing management. Unless the checkout or mandatory law says otherwise, cancellation takes effect at the end of the paid billing period and access continues until then. Failed or reversed payments may suspend paid capacity after reasonable notice and recovery opportunity.

We may change future prices with advance notice. A price increase applies no earlier than the next renewal after the notice period; you can cancel before it takes effect.

A consumer may withdraw from a distance contract within 14 days after conclusion without giving a reason. Instructions and the model form are available on the Right of Withdrawal page; an unambiguous email to [email protected] is sufficient.

If you expressly request service to begin during the withdrawal period and later withdraw, you owe only the proportionate amount for service supplied up to withdrawal where the statutory conditions are met. For a paid service, the right expires before the 14 days end only after the service has been fully performed and after the legally required prior consent and acknowledgement. Statutory exceptions and more favourable rights remain unaffected.

We aim for reliable operation but do not promise uninterrupted or error-free availability. Maintenance, security incidents, internet failures, force majeure, and platform changes can interrupt functions. We will use reasonable care, retry safely where appropriate, and communicate material incidents.

We may change features where reasonably necessary for security, law, platform requirements, interoperability, or improvement, provided the change does not unreasonably deprive you of the principal paid service. Mandatory consumer rights for digital services remain unaffected.

We may restrict or suspend affected functions where reasonably necessary to address a security threat, unlawful use, non-payment, material breach, platform requirement, or risk to other users. Where practicable, we give notice and an opportunity to remedy.

Either party may terminate for material breach that is not remedied within a reasonable period, or immediately where remediation is impossible or law requires it. You can delete workspaces in the application and request account erasure at [email protected]. If an active subscription exists, THK-Media obtains confirmation and cancels it before erasure proceeds.

Before deletion, export content you need and revoke platform access if desired. Deletion removes or anonymises operational data and media as described in the Privacy Policy, subject to legal retention, secure backup rotation, and records required for claims or accounting.

Published content may remain on social platforms until removed there. Disconnecting Selfpost does not itself delete a post or account held by a platform.

Selfpost software, design, documentation, and branding belong to THK-Media or its licensors. The contract grants only a limited, non-transferable right to use the service during the account term.

Do not reverse engineer except where mandatory law permits it, circumvent access or plan controls, resell the service without agreement, copy the product, or use it to build or train a competing service.

THK-Media is liable without limitation for intent, gross negligence, personal injury, fraudulent concealment, and liability that mandatory law does not allow to be limited.

For businesses, liability for slight negligence is limited to breach of an essential contractual duty and to foreseeable, typical damage; otherwise it is excluded to the extent law permits. Loss caused by platform decisions, missing user rights, unlawful instructions, or failure to follow a clear warning remains the user's responsibility to the extent legally attributable.

For consumers, statutory warranty, digital-service conformity, damages, and consumer-protection rights remain fully applicable; no clause limits a right that cannot lawfully be limited.

A business user will indemnify THK-Media against substantiated third-party claims caused by content, instructions, or platform use that breach these terms or third-party rights, but only to the extent the business user is responsible. THK-Media will give prompt notice and reasonable control of the defence; no admission may prejudice THK-Media without consent. This clause does not apply to consumers.

Contract notices may be sent to the account email or displayed in the service. Keep the address current. We may update these terms for a valid reason such as legal, security, platform, or service changes and will give reasonable advance notice of material adverse changes.

A material change does not retroactively remove accrued rights. If you do not accept a material adverse change, you may cancel before it takes effect. Changes requiring express consent take effect only after that consent.

Austrian law applies, excluding conflict rules and the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not remove mandatory protection of the country of habitual residence.

For business users, the competent court at THK-Media's registered location has exclusive jurisdiction where legally permitted. Consumers may use the courts available under mandatory jurisdiction rules.

THK-Media is not obliged and does not voluntarily commit to participate in proceedings before a consumer alternative-dispute-resolution body, unless mandatory law requires participation in the specific case. Please contact us first so we can try to resolve the issue directly.

If a provision is invalid, the remaining provisions continue to apply and the statutory rule replaces it; this does not reduce consumer protection. Failure to enforce a right is not a waiver. You may not transfer the contract without consent, except where mandatory law permits; THK-Media may transfer it only with notice and without reducing your rights.